Privacy Policy

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At Ipilenios Tailormate, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform.

1. Information We Collect

1.1 Information You Provide

Account Information:

• Name (first and last name)
• Email address
• Phone number
• Password (encrypted)
• Profile photo (optional)

Business Information (for Sellers):

• Business name
• TIN (Tax Identification Number)
• Business permit documents
• BIR certificates
• Valid government-issued ID
• Business address

Transaction Information:

• Order details
• Payment information (processed by third-party payment processors)
• Delivery addresses
• Communication between buyers and sellers

Content You Post:

• Product listings and descriptions
• Photos and images
• Reviews and ratings
• Messages and communications

1.2 Information Collected Automatically

Usage Data:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring URLs
• Click patterns and navigation paths

Cookies and Tracking:

• Session cookies (required for login)
• Preference cookies (remember your settings)
• Analytics cookies (understand how you use the platform)

2. How We Use Your Information

2.1 To Provide Services

• Create and manage your account
• Process orders and transactions
• Facilitate communication between buyers and sellers
• Provide customer support
• Verify seller credentials and business legitimacy

2.2 To Improve the Platform

• Analyze usage patterns and trends
• Troubleshoot technical issues
• Develop new features
• Enhance user experience
• Prevent fraud and abuse

2.3 To Communicate with You

• Send transactional emails (order confirmations, updates)
• Notify you of account activity
• Send service announcements
• Respond to inquiries
• Send promotional messages (with your consent, opt-out available)

2.4 Legal and Safety

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud and illegal activity
• Resolve disputes
• Protect our rights and property

3. How We Share Your Information

3.1 With Other Users

Public Profile Information:

• Your name and profile photo are visible to other users
• Sellers' business names and information are publicly displayed
• Reviews and ratings you post are public

Transaction-Related:

• Contact information shared between buyer and seller for order fulfillment
• Delivery addresses shared with sellers

3.2 With Service Providers

We share information with trusted third-party service providers who help us operate the platform:

• Payment Processors: To process transactions (they have their own privacy policies)
• Hosting Services: To store data securely
• Email Services: To send notifications
• Analytics Services: To understand platform usage
• Customer Support Tools: To respond to inquiries

These providers are contractually obligated to protect your data and use it only for specified purposes.

3.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes (subpoenas, court orders)
• Respond to government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Investigate fraud or security issues

3.4 Business Transfers

If Ipilenios Tailormate is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email and/or prominent notice on our platform of any such change.

4. Data Security

4.1 Security Measures

We implement industry-standard security measures to protect your data:

• Encryption of sensitive data (passwords, payment info) using SSL/TLS
• Secure servers with regular security updates
• Access controls limiting who can view your data
• Regular security audits and monitoring
• Secure file storage for uploaded documents

4.2 No Absolute Security

4.3 Your Responsibility

• Keep your password confidential
• Use a strong, unique password
• Log out after using shared devices
• Report any suspicious activity immediately

5. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights:

5.1 Right to Access

• Request a copy of your personal data we hold
• View your account information at any time

5.2 Right to Correction

• Update or correct inaccurate information
• Edit your profile details

5.3 Right to Erasure (Right to be Forgotten)

• Request deletion of your account and associated data
• Note: Some data may be retained for legal/compliance purposes

5.4 Right to Data Portability

• Request a copy of your data in a machine-readable format
• Transfer your data to another service

5.5 Right to Object

• Opt-out of marketing communications
• Object to certain data processing activities

5.6 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: privacy@ipilenios-tailormate.com
• Subject Line: "Data Privacy Request"
• Include: Your full name, email address, and specific request

We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

6.2 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies (may affect functionality)
• Delete existing cookies
• Block third-party cookies
• Receive notifications when cookies are set

Note: Blocking essential cookies will prevent you from logging in.

7. Data Retention

7.1 How Long We Keep Your Data

• Active Accounts: Data retained while account is active
• Closed Accounts: Most data deleted within 90 days
• Transaction Records: Retained for 7 years (tax/legal requirements)
• Business Documents: Retained for 5 years (regulatory compliance)
• Communications: Retained for 2 years for dispute resolution

7.2 Exceptions

We may retain certain information longer when:

• Required by Philippine law or regulations
• Necessary for ongoing legal proceedings
• Needed to prevent fraud or abuse
• Required for tax or accounting purposes

8. Children's Privacy

We do not knowingly collect personal information from anyone under 18. If we discover that we have collected information from a minor, we will delete it immediately. If you believe a minor has provided us with personal information, please contact us at privacy@ipilenios-tailormate.com.

9. Third-Party Links and Services

9.1 External Websites

Our platform may contain links to third-party websites (e.g., payment processors, social media). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9.2 Social Media Integration

If you connect your account with social media platforms (e.g., Google Sign-In), those platforms may collect information about your use of our service. Please review their privacy policies.

10. International Data Transfers

Your information is primarily stored on servers located in the Philippines. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Philippine data protection laws.

11. Changes to This Privacy Policy

11.1 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

11.2 Notification of Changes

When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Send you an email notification (if you have an account)
• Display a prominent notice on our platform
• For significant changes, may require your consent

11.3 Your Acceptance

Continued use of the platform after changes constitutes acceptance of the updated Privacy Policy. If you do not agree with changes, you should discontinue use and close your account.

12. Philippine Data Privacy Act Compliance

Ipilenios Tailormate complies with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its implementing rules and regulations. We are committed to protecting your personal data in accordance with Philippine law.

12.1 Data Protection Officer

We have designated a Data Protection Officer (DPO) responsible for overseeing our privacy practices. You may contact our DPO at:

• Email: dpo@ipilenios-tailormate.com
• Subject Line: "Data Protection Inquiry"

12.2 National Privacy Commission

If you believe your privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission (NPC):

• Website: https://www.privacy.gov.ph
• Email: info@privacy.gov.ph
• Address: 5th Floor, Philippine International Convention Center, Vicente Sotto Street, Pasay City, Metro Manila

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Consent and Acknowledgment

By using Ipilenios Tailormate, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

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